Automate the busywork. Keep your data in-house.
We connect the tools your business already runs on, from Microsoft 365 and Xero to your CRM and job software, so routine jobs run on their own. AI is used only where a simple rule can't do the job. Personal details are masked before AI sees them, and your staff approve anything that matters.
10+ years
looking after business IT
1 business day
to reply to your enquiry
100%
of the code is yours, with no lock-in
Australian
hosted AI, with personal details masked first
What we build
Most of the job is workflow. AI is the last step, not the first.
How your data stays private
Before anything reaches an AI model, names, addresses, account numbers and other sensitive details are swapped for tokens. The AI does the work without ever seeing the real information.
- 1
Inside your network
Your document
An invoice, email or form, exactly as it arrives.
Invoice #1042 for Sarah Nguyen, 14 Rose St, Fitzroy, is 30 days overdue.
- 2
Inside your network
Sensitive details hidden
Names, addresses, account numbers and any other sensitive details are swapped for tokens.
Invoice #1042 for [Person 1], [Address 1], is 30 days overdue.
- 3
Australian-hosted AI
AI does the work
The AI drafts the reply. It only ever sees the tokens.
Dear [Person 1], a friendly reminder that invoice #1042 is now 30 days overdue.
- 4
Inside your network
Sensitive details restored
The real details go back in, inside your network, ready for staff to check.
Dear Sarah Nguyen, a friendly reminder that invoice #1042 is now 30 days overdue.
The list that matches tokens to real details never leaves your network, and the AI models are Australian-hosted, under terms that rule out training on your data.
See how masking worksJobs we automate first, in any industry
The pattern is the same everywhere: information arrives, someone re-types it into another system, then chases what's missing. That is the work we take off your team.
Professional services · Workflow
New client onboarding
A new client signs up and the welcome email, engagement letter and document request go out on their own. Returned files are named, filed and linked to a new job.
Wholesale & retail · AI + approval
Supplier invoice entry
Invoices are read straight from the inbox, matched to the purchase order and coded in Xero or MYOB. Anything that doesn't match waits for a person to approve.
Trades & construction · Workflow
Job sheet to invoice
A finished job sheet from site becomes a draft invoice the same day, with photos and hours attached. No re-typing at the office on Friday afternoon.
Health & allied health · Workflow
Patient intake and reminders
New patients receive intake forms before their first visit and the answers land in their record. Reminders go out on their own to cut no-shows.
Any sales team · Agent
Lead follow-up
The agent finds enquiries with no reply in a week and drafts a follow-up for each. Your team reviews and sends them with one click.
What automating one task saves you
$9,600
back every year, plus 160 staff hours freed for work that grows the business
Based on a 20-minute daily task done by 2 staff, 48 weeks a year, at $60 an hour including on-costs.
- Automate 5 tasks
- $48,000 and 800 hours a year
- Automate 10 tasks
- $96,000 and 1,600 hours a year
Ten tasks is close to a full-time role's worth of hours. In discovery we work out your saving from your real figures, before you commit to anything.
Why work with AustroIT
No new software for staff
We connect Microsoft 365, Xero, MYOB, your CRM and your file storage. Your team keeps working the way it does now.
Rules first, AI second
If a step can be done with a simple rule, it is. That makes it cheaper and more predictable, and no data is sent out.
Personal data stays masked
Identifiers are swapped for tokens before anything reaches a model. The list of real values stays inside your network.
A person signs off
Nothing is final until a staff member approves it. Every run is logged so you can see what happened and why.
You own what we build
Scripts live in your GitHub with version history and one-step rollback. No lock-in, no black box.
Backed by a real IT team
We have run business networks, devices and Microsoft 365 for over ten years, so what we build fits your setup and keeps working.
Which task would you get rid of first?
Tell us the task, roughly how long it takes and which software it involves. We will tell you honestly whether automation can do it, what it would save you each year, and what it would cost to build.
Book a discovery call